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We are committed to providing high-quality plants, plant accessories, gifts, and ensuring customer satisfaction. However, please note the following:

1. Plant Sales Are Final: All plant sales are final. We do not accept returns or issue refunds. Any returns or refunds are only to be issued at the sole discretion of Zen Botanicals.
2. Non-Plant Items Products purchased from Zen Botanicals come with a 30-day guarantee against defects attributable to the manufacturer, effective from the order date. Any items received in a broken or damaged condition must be reported within a 24-hour window upon receipt, in order to file a claim against the delivery service. Unless the mistake lies with Zen Botanicals, customers are responsible for all costs associated with returning the items.
3. Weather Damage: We cannot be held responsible for plants damaged due to weather conditions or transit delays.
4. Weather Forecast: We advise customers to check the weather forecast in Michigan and their home state before placing an order. This is to ensure plants are not exposed to extreme temperatures during transit.
5. Heat Packs: We offer the option to add a heat pack to your order. However, please note that this does not guarantee safe arrival in extreme cold weather conditions.
6. Order Timing: If you are concerned about weather conditions during transit, we recommend waiting until conditions improve before placing an order.
7. Contact Us: If you have any questions or concerns, please do not hesitate to reach out to us.

We appreciate your understanding of our return and refund policy.